FOR PROPERTY OWNERS

 

What kind of properties do you manage?

We manage residential properties of all kinds- from single family homes, to large multi-family apartment buildings and everything in between! We do not manage any type of commercial buildings. 

 

How do you show the property? 

Our professional leasing team hosts open houses for prospective residents by appointment. Everyone scheduled has their own time frame to view the property, ask questions, and get information about how to apply. We love to show off your property and point out all of the attractive amenities and qualities for the applicants.  

 

How much do property management services cost?

Our full-service management fees are dependent upon the number of units managed. Leasing fees are calculated separately from the monthly management fee. Please contact us for a specific price estimate for your property.

 

What can LS do for me as a property owner?

We are a full-service property management company, which means we take care of everything from finding new residents to improvement projects and record keeping. Our team takes care of the leasing, maintenance, record keeping, bill payment, and overall property upkeep. Residents will communicate directly with LS, and we will send you monthly financial reports so you are always in the loop. 

 

Am I charged a fee while my unit is vacant?

No, management fees are calculated on the gross monthly rent collected.

 

How do you determine market rents?

We perform a comparative market analysis by using our knowledge of the area, similar properties, and recently executed leases of similar properties.

 

As an owner, what do I need to personally pay for?

Property owners are responsible for maintaining the property, paying mortgages, utilities, HOA, property taxes, insurance payments, and all business expenses associated with property ownership. LS Property Management can make many of these payments on your behalf, and those decisions are made when setting up the contract and property management agreement. 

 

If I decide to sell my property, can you help?

Of course! LS Property Management is a full-service real estate firm, and we will work diligently to sell your property for a fair price.

 

If I decide to purchase more rental property, can you help?

Absolutely! Allow one of our Realtors® to assist you in locating, purchasing, and acquiring a new investment property.

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Will our property be maintained?

Yes. Along with in-house maintenance personnel, we also have relationships with the area’s certified contractors and professional vendors. If something needs to be fixed, we know the best people to take care of the job. 

 

How will I know if a repair needs to be done? Will I be notified?

Residents submit maintenance requests online whenever a repair is needed, and we can also discover maintenance issues during our annual inspections. If a repair is estimated to cost over $500, we will notify you of the issue and discuss estimates and timeline. If an immediate and necessary maintenance request comes in–such as a burst hot water heater– the repair will be completed ASAP and you will be notified. 

 

What about real estate laws?

We keep up to date on the latest developments and continuing changes in real estate laws such as rent control, tenant eviction, etc. 

 

How does LS Property Management send me my funds once the resident pays rent?

We will send you the funds directly to your bank account via ACH. We will also provide a monthly accounting report showing all activity. You will be able to log into your account from our website.

 

Where do you advertise my property for rent?

We will advertise your home on our website, and about a dozen other websites where your property will be posted. We create our listings in Appfolio, which is the premier property management software, and Appfolio sends out the listing to many popular housing search engines. 

 

What happens if a resident doesn’t pay rent?

We qualify and approve all residents carefully. It’s very rare to get to this point; however, if it does happen we will follow through to the end.  The first step will be to contact the resident to make them aware we do not have the rent, just in case it was an oversight on their part.  We will also deliver a 3-day notice “To Pay or Quit.”  If we are still unsuccessful we will start legal procedures against the resident.

 

Is my property in your service area?

The LS Property Management office is located in Whittier, CA, and we manage properties across Los Angeles and Orange Counties. Many of our properties are in the “Gateway Cities” Area, which is the Southeast portion of LA county and includes cities such as Bellflower, Commerce, Downey, La Mirada, Long Beach, Norwalk, Whittier, and the surrounding cities. Most of our properties in the OC are in the northern part of the county, such as La Habra, Buena Park, and Fullerton. We also have some properties in Riverside County. We can also serve some of the closer cities of the Inland Empire like Chino, Montclair, and Ontario. Our business is always growing and we love to add new cities to our map!

 

How long have you been in business?

We have been in business since 2002 and have more than 20 years of experience in Property Management and Real Estate. 

 

FOR RESIDENTS

 

When is my rent due?

Rent is always due on the 1st of the month. 

 

What happens if I pay my rent late?

Rents paid after the 1st of the month are subject to late fees. 

 

How can I pay my rent?

You can pay your rent online via your resident portal with a Credit Card, Debit Card, or “E-Check.” You can even set up automatic payments online so that you are always on time.  The “E-Check” method is free to use, all you need is your bank account number and routing number, and the money will be pulled directly from the connected account. Paying with a card does include a fee- 3.49% for using a credit card, and a $9.99 fee for using a debit card. 

Checks and Money Orders are also accepted, and can be dropped off or mailed to the office. All rents need to be received on the 1st of the month regardless of the method you use. Cash payments are not accepted. 

 

Do you require renters insurance?

No, we do not require that you obtain renters insurance to live at our properties. That is a personal choice that is up to you. 

 

Can I bring my pet?

Pet policies are different at every property, so please refer to the listing you are interested in or ask our staff. If you have a service animal, you must fill out an additional form for your animal. 

 

How do I submit a maintenance request?

Non-Urgent maintenance requests can be submitted through your resident portal, which can be found on our website. Urgent maintenance requests can be made by calling the office. Emergency maintenance requests (i.e. flooding, fire, burst hot water heater) can be made 24/7 by calling 866-355-4777 option 4. 
 

Are you allowed to come inside my unit?

We will never come inside your unit without proper notification. The main reasons our staff or a vendor would enter your dwelling would be to make a repair, or conduct an inspection. We always notify our residents when we will be entering the unit. If you, the resident, are not at home during the window that we need to enter, then you will be able to decide if staff are allowed to enter if you are not home. 

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What utilities am I responsible for?

Residents are responsible for different utilities depending on the property they are renting at. Please review the listing and ask a member of our team if you are unsure. 

 

What are annual inspections?

Once a year, you will receive a notice of an annual inspection. A team member will do a walk-through of your apartment to see that everything is in good working order, and that the terms of the lease are being followed. This allows our staff to make sure your apartment is in good, safe condition, and schedule any maintenance that needs to be done. 

 

What do I do if my smoke detector goes bad?

If a smoke detector breaks or malfunctions, please submit a maintenance request in a timely manner so that it can be replaced for your safety. 

 

How long is your lease? 

New leases are for 1 year, and there are options upon renewal. Please contact our staff for more information. 

 

How much notice do I need to give if I am going to move out at the end of my lease?

Residents need to provide a minimum of 30-Days notice to LS Property Management if they are planning on moving out and not renewing their lease. 

 

What if I want to move out before my lease ends?

If you want to move out before your lease ends, there are additional fees that you are responsible for. Please contact our office to discuss the specific details with our staff.